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Privacy Policy

Effective Date: May 24th 2025

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Quick Summary

We collect only the information needed to run Alavida Live and improve your experience. We do not sell or share your data. You can access, delete, or update your information anytime by contacting support@alavidalive.com.​​

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    1. Introduction

Welcome to Alavida Live (“we”, “our”, “us”). We provide online AI companion and information assistant services through a subscription model at AlavidaLive.com. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website and services, you agree to the terms outlined here.

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    2. Information We Collect

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           Information You Provide:

  • Name, contact details, and account credentials

  • Business or customization details for your Alavida

  • Payment information (handled securely by third-party processors such as Stripe)

  • Messages, settings, and content entered into the Alavida platform

         

           Information We Automatically Collect:

  • Device type, browser, and operating system

  • IP address and general location

  • Usage and performance data (how you interact with Alavida)

  • Cookies and analytics data for improving service quality

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    3. Legal Basis for Processing​

We process your information based on:

  • Your consent (for marketing or optional data collection)

  • The need to fulfill our contract with you (to provide Alavida Live)

  • Legal compliance (for tax or recordkeeping obligations)

  • Our legitimate interests (to improve performance and prevent abuse)

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    4. How We Use Your Information ​

We use your data to:

  • Create and manage your account

  • Provide and improve the Alavida Live experience

  • Enable AI customization and communication by web or phone

  • Process payments and provide customer support

  • Analyze usage trends to enhance performance

  • Comply with laws and resolve disputes

We do not sell or rent your personal information to anyone.​​​​​​​

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    5. AI Conversation Processing ​

Alavida is powered by artificial intelligence that processes your messages to generate responses.

  • Conversations are stored securely and may be analyzed internally to improve accuracy and service quality.

  • Any analysis uses anonymized or aggregated data.

  • Your conversations are never used to train public AI models or shared with external parties.

  • We do not access your messages unless necessary for troubleshooting, support, or legal compliance.​

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    6. Phone Number Integration and Voice Use​

If you connect a phone number or use voice features, Alavida may process related data such as call recordings or transcripts. These are used only to provide the service, ensure functionality, and improve quality.

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    7. Sharing of Information

We only share your data with trusted service providers who are contractually bound to protect it, including:

  • Payment processors (e.g., Stripe)

  • Hosting and telecom providers (e.g., secure cloud platforms)

  • Legal or regulatory authorities when required by law

These partners may process your data only for the specific purposes we authorize.

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    8. International Data Transfers​

Your data may be processed or stored outside of Canada, including in the United States.
We use standard contractual clauses and equivalent safeguards to ensure your information remains protected under applicable privacy laws.

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    9. Data Security

We use industry-standard security measures including encryption, secure hosting, and access controls to protect your personal information. While no system is completely secure, we take all reasonable steps to prevent unauthorized access, disclosure, or misuse.

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    10. Cookies and Analytics

We use cookies and analytics tools to understand how users interact with our platform and to improve service performance. You can manage or disable cookies through your browser settings. We do not use cookies for targeted advertising.

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    11. Automated Decision-Making

Alavida uses automated systems to generate responses and recommendations. These systems do not make legally binding decisions or significantly affect your rights without human oversight.

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    12. Your Rights

You may:

  • Access, correct, or delete your account data

  • Request a copy of your information

  • Withdraw consent to marketing or analytics

  • Request restriction or objection to data processing

To exercise these rights, contact us at support@alavidalive.com.

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    13. Data Retention

We keep your data only for as long as needed to provide the service, meet legal obligations, and support dispute resolution. You can request deletion of your data at any time.

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    14. Children’s Privacy

Alavida Live is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

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    15. Changes to This Policy

We may update this Privacy Policy occasionally. Material updates will be communicated through email or platform notification.

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    16. Data Controller and Contact Information

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Data Controller:

Alavida Live
20 Mural Street, Unit 1B
Richmond Hill, Ontario, Canada L4B 1K3

 

Contact:
📧 support@alavidalive.com

This policy is governed by the laws of Ontario, Canada.

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