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Terms of Service

Effective Date: May 24th 2025

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    1. Introduction

Welcome to Alavida Live (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website, platform, and related services (collectively, the “Service”). By subscribing, accessing, or using Alavida Live, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use.

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    2. Overview of Service

Alavida Live provides subscription-based access to a customizable AI companion (“Alavida”) that can be configured to handle text and phone interactions. Our platform is designed for personal and business use, offering communication, entertainment, and automation tools through secure cloud systems.​​​​

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    3. Account Registration​

To use Alavida Live, you must:

  • Be at least 18 years old

  • Provide accurate, current information during signup

  • Maintain the confidentiality of your credentials

  • Accept responsibility for all activity under your account​

If you suspect unauthorized access, you must notify us immediately at support@alavidalive.com.

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    4. Subscription & Billing ​

Access to Alavida Live requires an active paid subscription.

  • All prices are listed in USD unless stated otherwise.

  • Payments are processed securely through third-party providers such as Stripe.

  • Subscription fees are non-refundable except where required by law.

  • You may cancel at any time through your account dashboard; your access will continue until the end of the current billing period.

  • Failed or overdue payments may result in temporary suspension or permanent termination of your account.

If you believe you were billed in error, contact us within 7 days of the charge.

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    5. Acceptable Use​

You agree to use Alavida Live responsibly and not to:

  • Engage in illegal, harmful, or abusive behavior

  • Impersonate others or misrepresent your identity

  • Reverse-engineer, interfere with, or disrupt the Service

  • Use Alavida to collect or share personal data without consent

  • Use connected phone numbers for spam, robocalls, or harassment

We reserve the right to suspend or terminate accounts that violate these Terms.

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    6. AI Interaction and Limitations​

Alavida generates responses using artificial intelligence. While we strive for accuracy, AI output may occasionally be incomplete, inaccurate, or inappropriate.

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By using the Service, you acknowledge and agree that:

  • Alavida’s content is informational and conversational, not professional advice.

  • You are responsible for reviewing and moderating your Alavida’s behavior if used in a business setting.

  • We make no guarantees regarding specific results, accuracy, or fitness for purpose.

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    7. Phone Number Integration

If you connect or purchase a phone number through Alavida Live:

  • You must comply with all applicable telecom and privacy laws.

  • You may not use the number for unsolicited contact or automated spam.

  • You are solely responsible for the content of calls, texts, or recordings handled by your Alavida.

  • We do not monitor or assume liability for conversations conducted through your number except when legally required.

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    8. Intellectual Property

  • All trademarks, code, designs, and technology of Alavida Live are owned by us or our licensors.

  • You are granted a limited, non-exclusive, non-transferable license to use the Service while your subscription is active.

  • Any content, prompts, or data you upload for customization remain your property.

  • You grant us a limited right to process your content for service delivery, troubleshooting, and system improvement.

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    9. Termination

You may cancel your account at any time through your dashboard or by contacting support.

We may suspend or terminate your account if:

  • You breach these Terms

  • You misuse or abuse the Service

  • Required payments fail repeatedly

Upon termination, your access will cease immediately, but data may be retained as required for legal, billing, or security reasons.

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    10. Disclaimers and Limitation of Liability

  • Alavida Live is provided “as is” without any warranties, express or implied.

  • We make no guarantees of uninterrupted access, accuracy, or performance.

  • We are not responsible for losses resulting from your reliance on Alavida’s responses.

  • To the fullest extent permitted by law, our total liability for any claim is limited to the total subscription fees paid by you during the previous three (3) months.

  • We are not liable for indirect, incidental, special, or consequential damages, including lost profits or data.

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    11. Modifications to Service or Terms

We may update or modify these Terms as our platform evolves.

  • If changes are material, we will notify you via email or dashboard alert.

  • Continued use of Alavida Live after an update means you accept the revised Terms.

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    12. Compliance and Data Protection​

We process data in accordance with our Privacy Policy. By using the Service, you consent to data processing in Canada, the United States, or other regions where our partners operate, subject to appropriate safeguards.

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    13. Governing Law and Dispute Resolution​

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

Any disputes arising from these Terms will be handled in the courts of Ontario, Canada, unless otherwise required by applicable law.

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    14. Contact Us

If you have any questions or concerns about these Terms of Service, contact us:


📧 support@Alavidalive.com
📍 20 Mural Street Unit 1B, Richmond Hill ON L4B 1K3

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